سياسة الاستبدال والاسترجاع

To ensure successful delivery, please provide us with a clear and accurate address. The delivery address must include the building number, villa or apartment number, street name, city, known landmarks, postal code, and also a valid phone or mobile number, and the full name according to the form provided to you. Delivery is from door to door, but we may face some difficulties due to delivery companies or local laws, so we and our delivery partners reserve the right not to deliver the order to a person under 18 years old at the time of delivery because the customer must sign to confirm receipt after receiving the order. Accepted shipments by shipping companies require that the shipment be inside a box and in good condition and sealed upon receipt. Returns or exchanges are only possible if the order was made online. The period for exchange or return is counted from the date of receipt of the order, and you must keep the invoice received at the time of receipt. Return Policy: Products can be exchanged within 2 working days from the date of delivery, but for products obtained with a discount coupon or on offer, they can only be exchanged within one working day from the date of delivery. All products must be returned to us before being used, and must be in good condition, with their original box and packaging, and the original receipt. Products with manufacturing defects can be exchanged even after opening. Once we receive and inspect the returned product(s), you can exchange your product(s) for any other product(s) of the same value or less, and in this case, any excess amount will be refunded to you; or if the value is higher, you will need to pay the difference at the time of exchange. The exchange fee is on the customer unless the exchange is due to a defect from the manufacturer, in which case the exchange fee is on us. The amount for the exchange will be determined at the time of requesting the product exchange. We will not accept any product exchange if the original packaging has been opened or if the product(s) fall under the category of non-returnable or non-exchangeable products. Return Policy: If you receive a wrong, damaged, or defective product, you can return the products to us. You can return the product without additional return fees, and you will be compensated with the amount for the damaged product. If you simply wish to return your product(s) for any reason, the customer must pay the return fees, which will be determined upon approval of the return request. Products must be returned unused, in good condition, in their original box and packaging, with the original invoice, within 3 working days from the date of delivery. We will not accept the return of any product if the original packaging has been opened and the product(s) fall under the category of non-returnable or non-exchangeable products. If you receive an incomplete order, you are entitled to the value of the missing products within 3 working days. Cancellation Policy: We fully understand that sometimes you may change your mind about a purchase. If you change your mind before your order is processed, simply contact our customer service at the customer service number, and your order will be canceled if it has not yet been processed. If your order has already been processed, this cancellation will be treated as a return, and you should send your request via email to customer service. Please refer to our Return Policy section for more details. In all cases, Return Policy: Products purchased through vouchers, credit cards, or any electronic payments cannot be refunded in cash. Refunds will only be made through the original payment method.